Shipping & Returns

Shipping Policy

Thank you for visiting and shopping at staticmermaid.com! Static Mermaid ships all of our orders via [USPS/UPS/FedEx/DHL]. You will receive an email update with your tracking number once your order has shipped.

All orders are processed within 2-5 business days. Standard shipping typically takes between [2-8 business days], for destinations within the United States. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Additionally, nationwide and global shipping delays may impact your estimated delivery date.

Tracking Your Order

Once your order has shipped, you will receive an email with a tracking number to track your order. Once you receive your tracking number, please allow up to 48 hours for the tracking portal to update.

If you have any questions or concerns regarding your order, feel free to contact us at info@staticmermaid.com.

Return & Exchange Policy

Thank you for shopping at Static Mermaid!

We offer refund and/or exchange within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.

Eligibility for Refunds and Exchanges

Your item must be unused and in the same condition that you received it.
The item must be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Only regular priced items may be refunded, sale items cannot be refunded.
If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.

Please contact us at info@staticmermaid.com to discuss your return options.